Director at EY - Process Improvement | Program Management | Change Management
As a Management Consultant with over a decade of experience in Big 4 Professional Services, I specialise in transforming operating models across industries by collaborating with diverse stakeholders. My focus is on leveraging human connections to drive innovative change frameworks and ideation with industry leaders, challenging existing ways of working and cultures to ensure that change is both meaningful and impactful. This approach fosters long-term success. Additionally, I lead Diversity, Equity, and Inclusion initiatives to promote equality, enabling high performance in everything we do.
Building your Target Operating Model is one of those things that, on paper, looks like a neat and tidy process. But in reality, it’s a bit like trying to assemble flat-pack furniture without instructions—it’s going to take some time, some wrong turns, and maybe a few heated discussions. A Target Operating Model, or TOM for […]
